Shipping Policy - The Bits Box
We're committed to providing you with an excellent shopping experience, and part of that includes ensuring your order is delivered in a timely and efficient manner. Please read our shipping policy carefully to understand our shipping processes, costs, and responsibilities.
Order Processing Time
Our typical order processing time is 3-5 business days. Please note that processing time is separate from shipping time and begins after your order has been placed.
Orders are not processed or shipped on weekends or bank holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. If there will be a significant delay in shipment of your order we will contact you by email or telephone.
Customs, duties, and taxes
The Bits Box is not responsible for any customs, duties, or taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).
Shipping costs
Shipping costs are calculated at checkout based on your location and the weight of your order.
Shipment confirmation and order tracking
Once your order has shipped, you will receive a Shipment Confirmation Email containing your tracking number(s). The tracking number will be active within 24 hours.
Shipping damages
At The Bits Box, we strive to ensure your items arrive in perfect condition. While we are not liable for products damaged or lost during shipping, we are committed to assisting you every step of the way. If your order arrives damaged, we'll handle the claim with the carrier for you. Reach out to us immediately, and we'll take care of everything. Please keep the packaging and damaged items handy as we'll need to provide pictures as evidence.
Delivery timeframes
Delivery timeframes vary depending on your location and the shipping method chosen at checkout. Please refer to your tracking information for the most accurate delivery estimates.
Thank you for shopping with The Bits Box. If you have any questions, please do not hesitate to contact us.
Happy shopping!
The Bits Box Team